#UgBlogWeek – Day 1: Criticism Vs. Trash Talking
My goal in life is to be rational, above all else. Money, promotions, marriage, children et al are great (I imagine, I literally wouldn’t know), but I am of the view that with the mess that emotions bring, it is inevitable to ruin all this. There is a chance that rationality could be the solution to world peace.
Have you ever listened to a song, and thought to yourself, ‘Wow, there’s time and data I’ll never get back in my life’? Only to find mostly positive reviews and songs of praise for the song on Twitter (online)? And you can’t help but wonder what it is you are missing. Almost like an inside joke that you are not privy to. The case is the same for events, products, you name it.
No one is willing to put their ‘life’ on the line for someone/something they barely know or care about. And so they lie. And you can’t blame them.
Because of a term called trash talking, whose definition is literal – talking rubbish about someone/something. The synonyms of trash talking include hating and that’s the only one I know of. Feel free to share if you know any others. The definition of hating is very literal as well – to hate on something/someone. Basically defamation of character of someone/something.
That is where the dilemma lies. Where is the line between constructive criticism about someone/something and defamation of their character aka trash talking? If there is a line, who gets to decide it, and who gave them the power?
Although the deeper dilemma might be, does it matter? Does all this matter if people are not willing to know the truth about themselves or their products and services? A moment of silence to all the customer care and relationship executives that are going to be laid off, because who cares about what the customer is saying if you don’t want to know exactly what they are saying?
This brings a bigger aspect into perspective though – strategy.
- Do business owners assess the market, and their target audience before launching and going ahead with their products or services? Are the products or services addressing real needs or are they part of the fad business?
- Is quality important to the customers? Do customers care about the quality of products or services they use or do they prefer to avoid conflict than help in improving the quality of products or services they use?
- Are there criticism experts (in Uganda)? What this does, is it eliminates the ‘hater’/trash talking concept because someone is paid to do exactly that. This creates an independent third party who can look out for the interests of the customers without offending the business owner. This might easily be the win-win that business owners and customers have been looking for. And it might work.
For now though, how are y’all handling any discontent you suffer from business owners, especially from ‘smaller’ ones where any negative feedback is considered as bringing down Ugandan businesses/personal. Of course, it’s okay if we do it to MTN or UMEME, because they have been around for a while so in that case we deserve the very best. Also word on the block is that if you don’t like how a business is being run, you should start your own. Any people that have started their own businesses due to grievance from using a product/service, and how’s that coming along?